Terms and Conditions

Effective Date: 2025-05-11

Welcome to SilentBall™ Academy

Thank you for visiting SilentBall™ Academy — https://www.silentballacademy.com (the “Website”) and our mobile application (the “App”). These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“User” or “You”) and SilentBall™ Academy (“we,” “us,” or “our”), governing your access to and use of our Website, App, and any purchases made through them.

Please read these Terms carefully before accessing the Website, using any of its features, or placing any purchase requests. By using our services or completing a purchase, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to or understand these Terms, we advise that you discontinue use of the Website and App and refrain from making any purchases.

1. General Information

1.1. SilentBall™ Academy (hereinafter referred to as "we," "us," "our," or "the Seller") is operated by the legal entity:

Sportuok kitaip, MB
Company Code: 306653908
Registered Address: K. Šakenio g. 34-2, LT-50474 Kaunas, Lithuania
Email: info@silentballacademy.com
Governing Law: Lithuanian law

By making any purchase on the Website, you enter into a contractual relationship with us, which is governed by these Terms and the applicable laws.

1.2. Please note that orders placed through the Website will be fulfilled from one of our fulfillment centers, which differ from our official company address. Do not send returns to our registered office, as we are unable to accept them there. For details on where to send returns, please consult our Shipping and Returns (https://silentballacademy.com/pages/shipping-and-returns).

1.3. To use the Website and make purchases, you must meet the following minimum requirements:

  • (a) You have read and agree to be bound by these Terms;
    (b) You are of legal age to use the Website and enter into a legally binding agreement under your local jurisdiction;
  • (c) You are using the Website solely for personal, non-commercial purposes and not on behalf of any business or legal entity.

1.4. The Website is intended exclusively for adult users. It is not designed for or directed at minors, and we do not knowingly collect or process personal data from anyone under the age of majority.

1.5. If you have read these Terms but do not fully understand any of the provisions, please contact our customer support via email (info@silentballacademy.com) before making a purchase. Do not proceed with any transactions until you are confident you understand and agree to the terms.

1.6. We reserve the right to restrict or revoke your access to the Website or any of its features if we believe you do not meet the eligibility requirements outlined in Clause 1.3, or if we suspect you are violating these Terms or any applicable laws.

1.7. Please be aware that depending on your country of residence, your order may be subject to import duties, VAT, sales tax, or other local charges. These costs are your responsibility.

2. What We Sell

2.1. Our Website and App offer a range of products and digital content designed to support basketball skill development. These include, but are not limited to, dribbling drills on App, training mat, the silent basketball, grip socks, and bundled training kits (collectively referred to as the “Goods”).

2.2. Our App and associated content are developed for instructional purposes to encourage safe and effective basketball training. Goods are classified as training equipment and are not intended for unsupervised use by children. All Goods should be used under the supervision of a parent, legal guardian, or qualified adult, especially in the case of minors. Use by children is at the sole discretion and responsibility of the supervising adult.

2.3. The App and physical Goods are intended for general fitness and skill development and are not certified medical devices or therapeutic tools. They are not intended to diagnose, treat, or prevent any medical condition. Please consult a medical or fitness professional before beginning any new exercise routine, especially in cases of injury, disability, or pre-existing health conditions.

2.4. The current range of Goods may include the following:

  • SilentBall™ SILENT BASKETBALL: A specially designed low-noise basketball for indoor dribbling training;
  • SilentBall™ TRAINING MAT: A floor mat with printed or digital markers to guide footwork and dribbling drills;
  • SilentBall™ GRIP SOCKS: High-friction socks designed to provide enhanced traction during indoor workouts;
    SilentBall™ COACH APP: A digital platform offering structured basketball training sessions and drills, with guided video instruction.

2.5. Before purchasing or using any of our Goods, please carefully review the product descriptions, user guidelines, and safety instructions provided on the Website and/or included with the product. Misuse of the Goods, failure to follow instructions, or unsupervised use by minors may result in reduced effectiveness, safety risks, or voided product warranties.

2.6. We disclaim all liability for injuries, accidents, or damages arising from:

  • improper use of the Goods,
  • use by unsupervised minors, or
  • use that deviates from the instructions or intended purpose.

2.7. If you are uncertain whether any of our Goods are appropriate for your needs or physical condition, please consult a qualified coach, trainer, or medical professional before use.

3. Pricing, Payments, and Charges

3.1. The final price for the Goods, including applicable taxes and fees, will be clearly displayed on the checkout page before you confirm your purchase. Please note that this price does not include any import duties, customs fees, or local taxes that may be applied by your country’s customs authorities or any other authority. 

3.2. Prices displayed on the Website are subject to change at any time. We may offer time-limited discounts or price adjustments without prior notice.

3.3. We reserve the right to modify, discontinue, or suspend the sale of any Goods at our discretion. We are not liable to you or any third party for any price changes, modifications, or discontinuation of products.

3.4. Due to differences in local taxation rules, prices may vary slightly depending on your location. This variation is primarily due to Value Added Tax (VAT), which may or may not apply based on your country of residence.

3.5. If VAT is applicable in your country and your order is shipped from our EU fulfillment center, VAT will be included in the product price displayed on the checkout page.

3.6. We do not apply any additional currency conversion charges or payment-related fees. However, your bank or payment provider may apply conversion rates or fees for international transactions. If you notice a difference between the purchase price and your bank statement, please contact your bank directly for a breakdown of charges.

3.7. We accept payment via credit card, PayPal, and other electronic payment methods. All payment methods will be displayed on the checkout page. We do not accept checks, cash, or other offline payment forms. If cash on delivery (COD) is available in your country, you will see this option clearly displayed at checkout.

4. Discount Codes

When placing an order using a discount code, the following terms and conditions apply:

4.1. Discount codes are limited to one use per customer, while supplies last, and cannot be combined with any other offers or promotions unless explicitly stated. Only one discount code may be applied per order. We reserve the right to amend or restrict the use of discount codes at any time without prior notice.

4.2. We make no guarantees regarding the availability, functionality, or accuracy of discount codes. All codes are provided “as is” without warranties. Each code has an expiration date, specified at the time of issuance, after which it becomes invalid. We may modify, suspend, or terminate any discount code or promotional program at our discretion and without notice. Orders suspected of using discount codes fraudulently or in breach of these terms may be cancelled or refused.

4.3. We are not liable for any indirect, incidental, or consequential damages arising from the use—or inability to use—discount codes, including but not limited to technical malfunctions or unauthorized use.

4.4. Discount codes must be entered during checkout. The discount will be applied to eligible items only and will be visible in the final purchase confirmation. Codes cannot be retroactively applied after the order is placed.

4.5. Some discount codes may require a minimum purchase amount or may be limited to specific products, categories, or promotions. Codes typically do not apply to shipping charges or taxes, unless otherwise specified.

4.6. You must not attempt to misuse discount codes by:

  • placing multiple orders to exploit a code,
  • modifying or duplicating codes, or
  • sharing codes beyond their intended recipients.

Any misuse may result in cancellation of discounts and potential legal action.

4.7. Discount codes are non-transferable and are intended for use only by the individual recipient. Sharing, reselling, or distributing discount codes publicly (including via third-party platforms) is strictly prohibited. Codes acquired through unauthorized sources will be invalid.

4.8. If an order placed using a discount code is partially returned, any refund will reflect the discounted amount paid for the returned item(s), not the full retail price.

4.9. Discount codes are available only to users aged 18 or older who have received the code directly through email, SMS, or authorized marketing channels. Certain promotions may be restricted to new customers or to specific regions, as indicated in the promotional terms.

4.10. We reserve the right to decline or cancel any order if, in our reasonable opinion, a promotion code is invalid, misused, or otherwise in violation of these Terms.

5. Delivery

5.1. Once your order has been placed and payment confirmed, we will process your order within 1–2 business days. After processing, your order should be delivered within 4–14 business days, provided there are no unexpected delays due to natural events or external disruptions.

5.2. All products purchased through our Website will be shipped via FedEx. Once your order has been processed, you will receive a confirmation email with a tracking number.

5.3. If you do not receive your order within 30 calendar days, you must contact our customer support team. In accordance with Article 18(2) of Directive 2011/83/EU of the European Parliament and of the Council, you are required to grant us a reasonable additional delivery period before being entitled to cancel the contract. You may only request a refund or cancel the purchase if we fail to deliver within this extended timeframe. Please note that claims for non-delivery will not be valid if these steps are not followed.

5.4. Please be aware that delivery timelines may be affected by factors outside our control, including but not limited to:

  • customs inspections and clearance procedures,
  • severe weather or natural disasters,
  • delays in air or ground transportation,
  • local courier delays, or
  • labor strikes or service disruptions.

We are not liable for delays resulting from such unforeseen circumstances.

6. Returns & Refunds

6.1. If you are not satisfied with your purchase, you may return unused Goods and request a refund within 30 days from the date of delivery. The return period begins on the day you, or a third party designated by you (excluding the carrier), take physical possession of the Goods.

6.2. To exercise your right of withdrawal and return your Goods, you must contact our customer support team within 14 days of receiving your order by submitting a request through our Contact Form. For more information on product returns and rules, please visit: https://silentballacademy.com/pages/shipping-and-returns

7. Personal Data and Contacting

7.1. We take all necessary precautions and follow industry best practices, along with applicable legal requirements, to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

7.2. All personal data is collected and processed in accordance with applicable data protection laws. To learn more about how we handle your personal data, please review our full Privacy Policy.

7.3. We may contact you via phone, email, or SMS if we need to confirm details related to your order or in the event your order could not be successfully processed due to technical issues. If a payment processing error occurs, you may receive a reminder via SMS or email to complete your order.

8. Rules of Conduct

8.1. Our Goods and Services are intended for personal, non-commercial use only. By accepting these Terms, you confirm that you are purchasing our products solely for your personal use and not for resale, commercial exploitation, or distribution.

8.2. You may not use our Goods or Website for any unlawful or unauthorized purpose, nor may you violate any applicable local, national, or international laws while using the Website. All content on the Website, including designs, graphics, and written materials, is the intellectual property of Sportuok kitaip, MB (operator of SilentBall™ Academy) and is protected under copyright law. Unauthorized use of this content—beyond personal, non-commercial purposes—without our written consent constitutes a breach of copyright and may result in legal action.

8.3. We reserve the right—but not the obligation—to investigate any suspected or actual illegal or unauthorized use of the Website and to take appropriate legal action, including but not limited to civil claims and injunctive relief. While using the Website, you agree to:

  • (a) Not use the Website or any of its contents for illegal purposes or in violation of any law or regulation;
  • (b) Not violate or encourage violations of any third-party rights, including intellectual property rights;
  • (c) Comply with all posted policies and guidelines on the Website;
  • (d) Not transfer your registered account to another person without our prior written consent;
  • (e) Provide accurate, truthful, and complete information when interacting with us;
  • (f) Not use the Website or its contents for commercial purposes or to distribute unsolicited advertising or promotions;
  • (g) Not reformat, copy, or mirror any part of the Website without our permission;
  • (h) Not create hyperlinks or redirect traffic to the Website from other sites or emails without our prior written approval;
  • (i) Not interfere with the functionality, security, or user experience of the Website;
  • (j) Not commercially resell, redistribute, or transfer any Goods purchased from us;
  • (k) Not bypass or tamper with security features of the Website;
  • (l) Not use automated tools (e.g., bots, spiders, scrapers) or manual processes to access, monitor, or copy Website content without express permission;
  • (m) Not impersonate another person, misrepresent your identity or affiliation, or access accounts you are not authorized to use;
  • (n) Not engage in any other conduct that violates these Terms or any applicable laws.

8.4. You acknowledge that Website availability is not guaranteed at all times. Temporary downtime may occur due to routine maintenance, technical issues, or upgrades to our hardware or software systems.

9. Disclaimers

9.1. The Website may contain links to third-party websites. Any information, products, software, or services available on those sites are controlled by the respective third-party operators. Accessing such websites is at your own risk, and we are not responsible for the content, accuracy, or practices of any third-party sites.

9.2. We respect the privacy of our users. Therefore, any testimonials or comments displayed on the Website may use fictional names and illustrative images. While we retain the identity of the original users internally, we will never display real names or photos without the user’s explicit consent.

9.3. Customer reviews may be collected through various channels, including:

  • Website submissions,
  • Post-purchase emails,
  • Account feedback forms, and
  • Automated tools (e.g., third-party APIs).

We implement verification methods—such as linking reviews to specific transactions or requiring login authentication—and monitor regularly to prevent fraudulent or automated reviews. All reviews are handled in compliance with applicable data protection laws.

9.4. Submitted reviews are subject to moderation and must meet our content and community standards. We reserve the right, at our discretion, to edit, decline, or remove any review that:

  • Contains offensive or inappropriate language;
  • Discloses personal data;
  • Includes unverifiable or misleading claims;
  • Violates legal, financial, or medical advertising standards;
  • Is irrelevant or inconsistent with the intended use of the platform.

9.5. Unless otherwise indicated, this Website and all of its content—including source code, databases, software, functionality, designs, text, images, and graphics—are the exclusive property of SilentBall™ Academy and are protected by copyright, trademark, and intellectual property laws. Any reproduction, distribution, or commercial use of the Website content without our prior written consent is strictly prohibited.

9.6. The Goods offered on or through the Website are provided “as is” without any warranties, either express or implied. To the fullest extent permitted under applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

9.7. The Website and all Goods and Services are provided “as available.” We do not guarantee that the Website will function uninterrupted or error-free, nor that any defects will be corrected, nor that the Website or its servers are free from viruses or harmful components. We are not liable for any damages resulting from:

  • Failures of performance,
  • Interruptions, delays, or errors,
  • Unauthorized access to user data, or
  • Harmful actions by third parties or users of the Website.

9.8. We are not responsible for the conduct of other users or third parties on the Website. You acknowledge that you use the Website and interact with its users at your own risk.

9.9. We make no warranties regarding the accuracy, timeliness, or reliability of Website content or third-party websites. Your use of such content is solely at your own discretion and risk.

9.10. All content on the Website is provided for informational and recreational purposes only. The Website and its contents should not be used in high-risk environments where inaccurate information could result in damage to health, property, finances, or reputation.

9.11. While we strive to present our products and services as accurately as possible, we cannot guarantee that your device’s display of images, colors, or features will perfectly match the actual product. Variations may occur due to technical limitations or user settings.

10. Indemnification

10.1. You agree to indemnify, defend, and hold harmless SilentBall™ Academy, its affiliates, and their respective officers, directors, owners, agents, licensors, and service providers from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable legal and attorney’s fees) arising out of or related to:

  • (a) Your use of, or connection to, our Website or Services;
  • (b) Any actual or alleged use of your account or password by any person, authorized or unauthorized;
  • (c) Content or information submitted by you to us;
  • (d) Your violation of any rights of another person or entity;
  • (e) Your breach of any applicable laws, rules, or regulations.

10.2. We reserve the right—at our own expense—to assume the exclusive defense and control of any matter that would otherwise be subject to your indemnification. In such a case, you agree to fully cooperate with us in the defense of the claim.

11. Limitation of Liability

11.1. Under no circumstances, including but not limited to negligence, shall we, our parent company, subsidiaries, affiliates, or any of our respective officers, directors, employees, agents, contractors, licensors, or service providers be liable for any direct, indirect, incidental, special, exemplary, or consequential damages that result from:

  • the use of, or inability to use, the Website;
  • any materials, products, or services offered on or through the Website;
  • any third-party content, materials, products, or services made available through the Website;
  • links to external sites or resources;
  • any dealings or participation in promotions of advertisers or third parties accessible through the Website.

This includes, without limitation, damages for loss of profits, data, goodwill, or other intangible losses—even if we were advised in advance of the possibility of such damages. We are not liable for any unlawful acts of third parties, disruptions beyond our control, or events classified legally as force majeure.

11.2. In no event shall we or any of our affiliates, directors, officers, employees, contractors, interns, suppliers, service providers, or licensors be liable for:

  • any injury, health issues, illness, or physical condition related to use of our products;
  • any lost profits, lost revenue, lost savings, loss of data, or replacement costs;
  • any damages arising from the use of any products or services obtained through the Website;
  • any advice, health or performance claims, or recommendations shared via the Website or other communication channels.

Liability is limited to the fullest extent permitted by applicable law. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; in such cases, our liability is limited to the maximum extent allowed under those laws.

11.3. If you are dissatisfied with any aspect of the Website, its products, services, or these Terms, your sole and exclusive remedy is to discontinue use of the Website.

12. Intellectual Property

12.1. For the purposes of these Terms, “Intellectual Property” refers to all rights related to trademarks, copyrights, domain names, database rights, design rights, patents, trade secrets, and any other intellectual property rights of any kind, whether registered or unregistered.

12.2. All Intellectual Property displayed on the Website or provided to you by any other means is protected by applicable laws. You may not copy, reproduce, modify, distribute, or otherwise use any Intellectual Property or other content from the Website—including product descriptions, images, or materials—for any purpose without our express prior written permission. This includes, but is not limited to, the use of our content on other websites, social media platforms, or mobile applications. Any commercial use of our materials is strictly prohibited unless explicitly authorized by us in writing.

12.3. All Intellectual Property shown on the Website or communicated through our services is either owned by us or used by us under valid license agreements. This includes, but is not limited to, the SilentBall™ name, logo, app content, training programs, and visual assets. Any use of third-party trademarks, service marks, or other proprietary content is done with permission, and such rights remain the property of their respective owners. No such content may be used without the express written consent of the rightful owner.

13. Governing Law and Disputes

13.1. These Terms have been prepared in accordance with applicable European Union legislation on consumer rights. The Terms and all legal relations between you and us shall be governed by the laws of the Republic of Lithuania, unless consumer protection laws in your country require a different applicable law or jurisdiction.

13.2. If you have any complaints or concerns, we encourage you to contact our customer support team before reaching out to any authorities or third parties. You can contact us at any time using our online Contact Form. We are committed to resolving complaints promptly and fairly, with your satisfaction as our priority.

14. Miscellaneous

14.1. If any provision of these Terms is found to be unlawful, invalid, or unenforceable under applicable law, that provision shall be enforced to the maximum extent permitted, and the unenforceable portion shall be deemed severed from these Terms. This determination shall not affect the validity or enforceability of the remaining provisions.

14.2. You may review the most current version of these Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting changes to our Website. It is your responsibility to check the Website periodically for changes. Continued use of the Website or our services following the posting of any changes constitutes acceptance of those changes.

14.3. These Terms, together with our Privacy Policy, Returns Policy, and any other policies or legal notices published on the Website (as amended from time to time), constitute the entire agreement between you and us regarding the use of the Website and our services. They supersede any prior agreements, communications, or understandings, whether oral or written, between you and us.

15. Contact Information

If you have any questions about these Terms, your order, or our services, you can contact us using the following details:

Support Email: info@silentballacademy.com
Online Contact Form: https://silentballacademy.com/pages/contact-us