Privacy Policy

Effective Date: 2025-05-11

1. Introduction and Contact Details of the Data Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about how your personal data is handled when you use our website. Personal data refers to all data by which you can be personally identified.

1.2 The controller responsible for data processing on this website in accordance with the General Data Protection Regulation (GDPR) is:
Company Name: Sportuok kitaip, MB
Company Code: 306653908
Registered Address: K. Šakenio g. 34-2, LT-50474 Kaunas, Lithuania
Email: info@silentballacademy.com
Website: www.silentballacademy.com
The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

2. Data Collection When Visiting Our Website

2.1 When you use our website purely for informational purposes, i.e., if you do not register or otherwise transmit information to us, we only collect the data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website:

The website you visited
Date and time of access
Amount of data transferred in bytes
Source/referrer from which you came to the site
Browser used
Operating system used
IP address used (if applicable: in anonymized form)

The processing is carried out in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data is neither passed on nor used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of unlawful use.

2.2 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller). You can recognize an encrypted connection by the character string “https://” and the lock icon in your browser’s address bar.

3. Hosting & Content Delivery Network

To host our website and display its content, we use the system of the following provider:
Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (“Shopify”).

Data is also transferred to:
Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada.

All data collected on our website is processed on the provider’s servers. We have concluded a data processing agreement with the provider, which ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties. When data is transferred to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

4. Cookies

To make your visit to our website more attractive and to enable the use of certain functions, we use cookies—small text files that are stored on your device. Some of these cookies are automatically deleted after you close your browser (so-called “session cookies”), while others remain on your device for a longer period and allow your settings to be saved (so-called “persistent cookies”). In the latter case, you can find the storage duration in your web browser’s cookie settings overview. If any personal data is also processed through individual cookies we use, this processing takes place in accordance with:

Art. 6(1)(b) GDPR: for the performance of a contract,
Art. 6(1)(a) GDPR: where consent has been given, or
Art. 6(1)(f) GDPR: for the protection of our legitimate interests in ensuring the optimal functionality of the website and providing a user-friendly and effective browsing experience.

You can configure your browser to notify you when cookies are set and to allow you to decide on a case-by-case basis whether to accept them, or to generally exclude the acceptance of cookies for specific cases or entirely.

Please note that if cookies are not accepted, the functionality of our website may be limited.

5. Contacting Us

When you contact us (e.g., via contact form or email), personal data is processed exclusively for the purpose of handling and responding to your inquiry, and only to the extent necessary for that purpose.

The legal basis for processing this data is our legitimate interest in responding to your request in accordance with Art. 6(1)(f) GDPR.
If your contact is aimed at concluding a contract, then the additional legal basis for processing is Art. 6(1)(b) GDPR.

Your data will be deleted when it can be inferred from the circumstances that the matter has been fully resolved, and provided there are no legal retention obligations that require otherwise.

6. Use of Customer Data for Direct Advertising

6.1 Sending of Email Newsletters to Existing Customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to send you regular offers via email for similar goods or services from our range that you have already purchased. According to Section 7(3) of the German Act Against Unfair Competition (UWG), we do not require separate consent from you for this.

The data processing is carried out solely based on our legitimate interest in personalized direct advertising in accordance with Art. 6(1)(f) GDPR.
If you initially objected to the use of your email address for this purpose, no emails will be sent.

You have the right to object to the use of your email address for this advertising purpose at any time, with future effect, by notifying the data controller named at the beginning.
You will only incur transmission costs according to the basic rates.
After receiving your objection, the use of your email address for advertising purposes will be stopped immediately.

6.2 Omnisend

Our email newsletters are sent via the following provider:
Omnisend, UAB, Verkių g. 25C-1, LT-08223 Vilnius, Republic of Lithuania.

Based on our legitimate interest in effective and user-friendly newsletter marketing, we pass on the data you provided when signing up for the newsletter to this provider in accordance with Art. 6(1)(f) GDPR, so that they can handle the newsletter delivery on our behalf.

Subject to your explicit consent in accordance with Art. 6(1)(a) GDPR, the provider also performs statistical analysis of newsletter campaigns using web beacons or tracking pixels embedded in the emails. These can measure open rates and specific interactions with the content of the newsletter. In this process, device information (e.g., time of access, IP address, browser type, and operating system) is collected and analyzed, but not merged with other data sets.

You may revoke your consent to newsletter tracking at any time with effect for the future.

We have concluded a data processing agreement with the provider, which protects the data of our website visitors and prohibits disclosure to third parties.

For data transfers to the USA, the provider is certified under the EU-U.S. Data Privacy Framework, which ensures compliance with the European data protection level based on an adequacy decision by the European Commission.

7. Data Processing for Order Fulfillment

7.1 To the extent necessary for the fulfillment of the contract for delivery and payment purposes, the personal data collected by us will be passed on to the authorized shipping company and the authorized financial institution in accordance with Art. 6(1)(b) GDPR.

If we owe you updates for goods with digital elements or for digital products based on a corresponding contract, we process the contact details you provided during the order (name, address, email address) in order to personally inform you—within the legally prescribed period—about upcoming updates via a suitable communication method (e.g., by post or email), in accordance with our legal obligation under Art. 6(1)(c) GDPR.
Your contact data is used strictly for the purpose of sending updates that we are obligated to provide and is processed by us only to the extent necessary for that specific information.

To process your order, we also work with the service provider(s) listed below, who support us fully or partially in fulfilling concluded contracts. In accordance with the following information, certain personal data will be transmitted to these service providers.

7.2 Use of Payment Service Providers (Payment Services)

Apple Pay
If you choose the "Apple Pay" payment method provided by Apple Distribution International, Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, payment is processed via the "Apple Pay" feature on your iOS, watchOS, or macOS device using a card registered with Apple Pay.

Apple Pay uses security features integrated into your device’s hardware and software. To authorize a payment, you must enter a previously set code and verify via Face ID or Touch ID.

For processing, the information provided during checkout along with order details is transferred to Apple in encrypted form. Apple re-encrypts this data and sends it to the payment processor associated with your Apple Pay card. Only the originating website can access the payment data. Upon payment completion, Apple sends a confirmation including your device account number and a dynamic security code to the website.

If personal data is processed, it is done solely for payment processing purposes in accordance with Art. 6(1)(b) GDPR.

Apple stores anonymized transaction data (e.g., approximate amount, time, date, and transaction status) to improve Apple Pay and related services. No personal identification is possible from this data.

For more information, see:
https://support.apple.com/de-de/HT203027

Google Pay
If you select "Google Pay" provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, payment is made via the Google Pay app using a card stored in your Google account or another verified payment method (e.g., PayPal).

For payments over €25, unlocking your device via verification (e.g., facial recognition, password, fingerprint) is required. Your checkout and order information is shared with Google, which generates a unique transaction token (not your actual payment details) and sends it to the originating website.

If personal data is processed, it is solely for payment purposes under Art. 6(1)(b) GDPR.

Google may also process certain transaction-specific data (date, time, amount, merchant, product descriptions, etc.) under Art. 6(1)(f) GDPR to improve services, detect fraud, or for legal compliance. Google may combine this data with information from other Google services.

Terms: https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de
Privacy:
https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de

Klarna
This website offers one or more online payment methods provided by:
Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden

If you choose a payment method requiring advance payment (e.g., credit card), your payment data and order details are shared with Klarna under Art. 6(1)(b) GDPR.

For services where Klarna extends credit (e.g., invoice, installment, or direct debit), you will be asked to provide additional personal information during checkout (e.g., address, DOB, phone number, alternative payment data).

To assess your creditworthiness, Klarna may conduct a credit check under Art. 6(1)(f) GDPR using your provided data and additional data like order amount and history. External credit agencies may also be used. A list of these agencies is available here:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies

These checks may include score values based on statistical methods using address and other factors.

You may object to this processing at any time. However, Klarna may still process your data if required for contract-compliant payment handling.

PayPal
This website offers one or more payment methods from:
PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

If you select a payment method involving advance payment, your data (name, address, payment details, etc.) is transmitted to PayPal per Art. 6(1)(b) GDPR, strictly for payment processing.

If PayPal provides credit or invoice services, additional personal information may be required during checkout. In such cases, a credit check may be conducted under Art. 6(1)(f) GDPR using your input and external credit scoring.

These credit checks may include score values based on statistical models. You may object at any time, but PayPal may still process the data where necessary for payment processing.

Shopify Payments
This website uses one or more payment methods from:
Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

If you select a Shopify Payments method (e.g., credit card), your payment details and order information will be shared with Shopify in accordance with Art. 6(1)(b) GDPR. Data is transmitted solely for the purpose of payment processing and only as far as necessary.

8. Web Analytics Services

Google Analytics 4

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which allows us to analyze your use of our website.

By default, when you visit the site, Google Analytics 4 places cookies on your device—small text files that collect certain information. This includes your IP address, which, however, is shortened by Google by the last digits to prevent direct personal identification.

The collected information is transmitted to and processed on Google servers. This may also involve transfers to Google LLC in the United States.

Google uses this data on our behalf to:

Evaluate your use of the website
Compile reports on website activity for us
Provide other services related to website and internet usage

The IP address transmitted by your browser (in its shortened form) is not merged with any other Google data. Data collected via Google Analytics 4 is retained for two months, after which it is deleted.

All processing described above—including setting cookies—only takes place if you have given your explicit consent pursuant to Art. 6(1)(a) GDPR.
Without your consent, Google Analytics 4 will not be used during your visit.
You can withdraw your consent at any time with future effect by deactivating the service in the cookie consent tool provided on the website.

We have entered into a data processing agreement with Google that ensures the protection of our website visitors' data and prohibits unauthorized data sharing.

Further legal information about Google Analytics 4 can be found here:

Demographics Feature
Google Analytics 4 includes the “Demographics” feature, which can provide statistics on the age, gender, and interests of site visitors. This is based on advertising and third-party data analysis. It helps in identifying marketing target groups. The data cannot be linked to specific individuals and is deleted after two months.

Google Signals
This website may use Google Signals as an extension of Google Analytics 4 to create cross-device reports.
If you have enabled personalized ads and your devices are linked to your Google account, Google can—subject to your consent under Art. 6(1)(a) GDPR—analyze your usage across devices and generate models (e.g., cross-device conversions).
We do not receive any personal data from Google, only statistics.
You can opt out of cross-device tracking by disabling "Personalized Ads" in your Google account settings:
https://support.google.com/ads/answer/2662922?hl=de
More about Google Signals:
https://support.google.com/analytics/answer/7532985?hl=de

UserIDs
This website may also use the “UserIDs” feature in Google Analytics 4. If you have consented to the use of Google Analytics 4 under Art. 6(1)(a) GDPR, created an account on our website, and log in on multiple devices, your activities (including conversions) can be analyzed across devices.

Data Transfers to the USA
Google is certified under the EU-U.S. Data Privacy Framework, ensuring an adequate level of protection for personal data transferred to the U.S., based on an adequacy decision by the European Commission.

9. Retargeting / Remarketing and Conversion Tracking

Meta Pixel

Within our online offering, we use the service "Meta Pixel" provided by:
Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Meta").

When a user clicks on an advertisement we have placed on Facebook and/or Instagram, the URL of our linked site is extended by a parameter through Meta Pixel. This parameter is then stored in the user’s browser via a cookie that our linked page sets after redirection.

This allows Meta to:

Identify visitors to our website as a target group for the display of advertisements (so-called “ads”).
Enable us to show our Facebook and/or Instagram ads only to users who have shown an interest in our online offer or who exhibit certain characteristics (e.g., interest in specific topics or products based on website visits), which we transmit to Meta as part of "Custom Audiences."

Additionally, Meta Pixel allows us to track whether users were redirected to our website after clicking an ad and what actions they performed there—this is known as “conversion tracking.”

The data collected through this process is anonymous to us, meaning it does not allow us to identify individual users. However, Meta may store and process this data, linking it to a user’s Meta profile and potentially using it for Meta's own advertising purposes.

All of the above-described processing—especially the setting of cookies to access information on the user’s device—only takes place if you have given your explicit consent under Art. 6(1)(a) GDPR.
You may withdraw your consent at any time with future effect by disabling the service via the cookie consent tool provided on the website.

We have entered into a data processing agreement with Meta to ensure the protection of our site visitors' data and to prohibit unauthorized data sharing with third parties.

The data generated by Meta is usually transmitted to a Meta server and stored there; this may involve data transfers to Meta Platforms Inc. servers in the United States.

Meta is certified under the EU-U.S. Data Privacy Framework, which ensures compliance with European data protection standards based on an adequacy decision by the European Commission.

10. Site Features

YouTube

This website uses plugins for displaying and playing videos from the following provider:
Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transmitted to: Google LLC, USA

When you access a page on our website that contains such a plugin, your browser establishes a direct connection to the provider’s servers in order to load the plugin. During this process, certain information, including your IP address, is transmitted to the provider.

If you start playing an embedded video via the plugin, the provider may also set cookies to:

Collect information about user behavior
Compile playback statistics
Prevent abusive behavior

If you are logged into a user account with the provider at the time of your visit, your data will be directly associated with your account when you click on a video.
If you do not wish this association, you must log out of your account before clicking the playback button.

All of the aforementioned processing—especially the setting of cookies to access information on your device—will only occur if you have given your express consent in accordance with Art. 6(1)(a) GDPR.
You may revoke your consent at any time with future effect by deactivating this service via the cookie consent tool provided on the website.

For data transfers to the USA, the provider is certified under the EU-U.S. Data Privacy Framework, which ensures compliance with European data protection standards based on an adequacy decision by the European Commission.

11. Rights of the Data Subject

11.1 Under applicable data protection law, you are granted the following rights with respect to the processing of your personal data by the controller. For the conditions under which each right applies, please refer to the legal basis cited:

Right of access pursuant to Art. 15 GDPR
Right to rectification pursuant to Art. 16 GDPR
Right to erasure ("right to be forgotten") pursuant to Art. 17 GDPR
Right to restriction of processing pursuant to Art. 18 GDPR
Right to notification regarding rectification or erasure of personal data or restriction of processing pursuant to Art. 19 GDPR
Right to data portability pursuant to Art. 20 GDPR
Right to withdraw consent at any time pursuant to Art. 7(3) GDPR
Right to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR

11.2 Right to object

If we process your personal data based on our overriding legitimate interest as part of a balancing of interests, you have the right to object at any time to this processing for reasons arising from your particular situation, with effect for the future.

If you exercise your right to object, we will stop processing the affected data.
However, we reserve the right to continue processing if we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing is for the establishment, exercise, or defense of legal claims.

If your personal data is processed by us for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such advertising.
You may exercise your right to object as described above.

If you exercise your right to object, we will immediately cease processing your data for direct marketing purposes.

12. Duration of the Storage of Personal Data

The duration of the storage of personal data depends on the respective legal basis, the purpose of processing, and—if applicable—on the statutory retention periods (e.g., commercial and tax law retention requirements).

When personal data is processed based on explicit consent in accordance with Art. 6(1)(a) GDPR, the data will be stored until you revoke your consent.
If statutory retention periods apply to data processed under Art. 6(1)(b) GDPR (for fulfilling contractual or pre-contractual obligations), such data will be routinely deleted after the retention periods expire, unless it is still required for contract fulfillment or initiation, or unless we have a legitimate interest in continued storage.
For data processed on the basis of Art. 6(1)(f) GDPR, it will be stored until you exercise your right to object under Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the assertion, exercise, or defense of legal claims.
If personal data is processed for direct marketing purposes on the basis of Art. 6(1)(f) GDPR, the data will be stored until you exercise your right to object under Art. 21(2) GDPR.

Unless otherwise stated in the specific sections of this policy regarding certain processing situations, personal data will be deleted as soon as it is no longer necessary for the purposes for which it was collected or otherwise processed.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

If you have questions about this Privacy Policy, contact us at:
info@silentballacademy.com

Effective Date: 2025-06-02

Welcome to the SilentBall Coach App, owned and operated by Sportuok kitaip, MB, headquartered at K. Šakenio g. 34-2, LT-50474 Kaunas, Lithuania. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information through the use of our SilentBall Coach App ("App"), which complies with the General Data Protection Regulation (GDPR) and relevant Lithaunian data protection laws.

1. Information Collection

Personal Identification Information: We collect personally identifiable information from users when they register on the app, place an order, subscribe to a newsletter, respond to a survey, fill out a form, or enter information on our app. The types of information collected may include your name, email address, mailing address, phone number, social media usernames, and other relevant details.

Non-Personal Identification Information: We may collect non-personal identification information about users whenever they interact with our App. This information may include the browser name, type of computer or mobile device, and technical information about users' means of connection to our App, such as the operating system and the Internet service providers utilized and other similar information.

2. How We Use Collected Information

To Improve Customer Service: The information you provide helps us respond more effectively to support requests.

To Personalize User Experience: We may use information in the aggregate to understand how our users use the services and features on our App.

To Improve Our App: Feedback you provide helps us improve training, drills, and functionality.

To Process Account Management: We use user details to set up and manage profiles securely.

To Send Periodic Emails: We may use your email address to send updates, important notices, or respond to inquiries and other requests.

3. Data Protection

Security:

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information including usernames, passwords, and usage data stored on our App.

Data Rights (EU Users):

You have the right to access your data, request corrections, request data portability, restrict processing, object to processing, and request deletion. Please contact us at the address below to exercise these rights.

4. Data Sharing

Third-Party Service Providers:

We may employ third-party companies to help us operate the App or analyze its use. These providers have access to personal data only to perform these tasks and are obligated not to disclose or use the data for any other purpose.

We may engage third-party service providers to support the functionality, analysis, and performance of our application. In this context, we utilize services provided by AppsFlyer, which assist us in measuring the effectiveness of our user acquisition efforts, understanding user interactions, and facilitating deep linking capabilities within the application.

In connection with the provision of these services, AppsFlyer may collect certain device-related and usage-related information on our behalf. This may include, but is not limited to:

Device identifiers (such as advertising IDs)
Technical and network-related data
User-related identifiers
Data pertaining to user engagement and attribution events

The information collected through AppsFlyer is used strictly for purposes such as analytics, attribution, and enhancing specific application functionalities, including but not limited to deferred deep linking. All data collection and processing activities conducted by AppsFlyer are subject to their own privacy practices.

For more information regarding AppsFlyer’s data handling practices, please consult their privacy policy directly:
https://www.appsflyer.com/legal/services-privacy-policy/

Legal Compliance:

We may disclose your information where legally required, such as in response to a subpoena or to protect the rights, property, or safety of users or the public.

5. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to check this page frequently for any changes.

6. Contacting Us

If you have any questions about this Privacy Policy or your dealings with our App, please contact us at:

Email: info@silentballacademy.com

By using the SilentBall Coach App, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our App.